Delivery Information

We offer Australia wide express post delivery for $15.00

During the Covid-19 lockdown, collection from the shop verandah is available.

We use express couriers and delivery services across the Australia Post Express network, however, we cannot guarantee delivery timeframes (as deliveries are completed by third party couriers). We can however guarantee that all orders are packed with care.

You will receive notification that your order is on its way, with tracking details provided. Whilst we cannot be held responsible for delayed deliveries (as delivery is provided by a third party courier service), we are always happy to assist where we can in following up and tracking late deliveries.

Delivery details
We deliver to residential and commercial addresses. Our couriers will leave your gift in a safe place if no-one is home and it is suitable to do so (however, please note that packages will not be left unattended at apartment complexes or in very warm weather).

Please ensure all address and contact information provided is correct. We will not be held responsible for delivery delays or missed deliveries due to incorrect address or contact information. We cannot provide refunds or replacements in the event that incorrect address information is supplied. If our couriers need to re-deliver due to the provision of incorrect address and contact information, then a redelivery fee of $15.00 is required. Please contact us immediately in the event of ordering errors or mistakes, or if you are concerned about the status of a delivery. We will always use our best endeavours to help and to provide a beautiful gifting experience.

We will always follow up on the status and keep you informed of deliveries. In the rare and unfortunate event of a lost or damaged parcel, we will send a replacement.

Temperature concerns
We take additional packing precautions in warmer months and send our chocolate products in insulated packaging. To avoid long transit times, orders containing chocolate and wine may not be sent to interstate and regional locations on Thursdays and Fridays in warm weather.